We would like to hear your complain by the contact form.
If this does not lead to a solution, it is possible to register your dispute for mediation by Stichting WebwinkelKeur. 15 February 2016, it is also possible for consumers in the EU to register complaints by the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint by the European Union platform.
We recommend to contact us as your first option.